Shipping policy

Shipping Policy

At ZENITH-AG, we are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping policy:

1. Order Processing Time

All orders are processed within 1-3 business days. You will receive a notification email once your order has been shipped. Please note that we do not ship on weekends or public holidays.

2. Shipping Estimates (USA)

We focus on providing the best shipping experience for our US customers.

Estimated Delivery Time: 7–12 business days.

Shipping Cost: We offer FREE Standard Shipping on all orders across the United States.

Note: Delivery times may vary slightly during peak seasons or due to unforeseen carrier delays.

3. Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.

4. Shipping to Other Countries

Currently, we primarily focus on the US market. For international shipping inquiries, please contact our support team. Delivery times for international orders typically range from 10–20 business days.

5. Delayed or Lost Packages

If your order hasn’t arrived within the estimated timeframe, please contact us at support@zenith-ag.com (أو إيميل الدعم الخاص بك). We will investigate with the carrier and ensure you receive your items or a full refund.

6. Customs and Import Taxes

ZENITH-AG is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).